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TERMS & CONDITIONS FOR VIDEO ORDERS

Please read the terms and conditions carefully. Should you have any queries please do not hesitate to contact us. These terms and conditions were updated on 1st January 2025, changes are highlighted in bold.

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1. Videos will be sent via WeTransfer to the email address provided and be available to download for up to eight weeks after the upload date. We cannot be certain that videos will be available after that date.

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2. Payment must be made in full either via the website or by bank transfer before videos can be sent.

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3. A refund will only be given in the event of footage being lost and us being unable to provide the video ordered. In exceptional circumstances a refund may be offered on a pre-order in the event of a no dance.

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4. Videos must only be ordered of a dancer with which you are associated or a duet / troupe dance in which they feature. You may include multiple dancers on one form but must have permission of the parent / guardian of the other dancer(s). Ordering videos of dancers or troupes from other dance schools is not permitted. Note - For Move It Shake It Competitions please use an email address registered with Move It Shake It for the event.

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5. You can download the videos as many times as you need and you are free to share them amongst close friends and family. Videos must not be copied for or sent to anyone else.

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6. Dance videos include a bespoke title block with the name of the dancer listed against that dance. For duets or trios we can add additional dancers to the title block for the cost of £2.50 per name added and these videos can then be shared with the other dancers in that specific performance.

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7. The dance school name can only be included in the title block when the video is ordered by the dance school principal.

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8. Please ensure all information is included in your order, particularly if the dancer had more than one entry in a category. Incomplete or incorrect information may delay the issue of your video(s).

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6. Unless to correct an obvious error, amendments cannot be made to video edits once delivered. If you have an error you would like us to review please contact us by email within 2 weeks of receipt of the video. We are unable to make amendments for issues outside our control (i.e. low volume audio, lighting issues etc.)

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